Returns & Refunds

At LexaItaliano, we strive to provide high-quality footwear and leather products. However, if you are not satisfied with your purchase, we offer a hassle-free return and refund process, subject to the following terms:

1. Eligibility for Returns

You may return an item if:

• It is unused, unworn, and in its original packaging.
• The return request is initiated within 7 days of delivery.
• The item has not been customized or made to order.
• It is not listed as a non-returnable product (e.g., final sale items, customized products).

2. How to Initiate a Return

To return an item, please follow these steps:

1. Contact our customer support at contact@lexaitaliano.com
    within 7 days of receiving your order with your order details and reason for return.
2. We will provide you with a return authorization and shipping instructions.
3. Pack the item securely and return it to our designated address.
4. Once received, we will inspect the item and process the refund .

3. Refund Process

• Refunds will be processed within 7 business days after receiving and inspecting the returned product.
• Refunds will be issued to the original payment method used for purchase.
  
• If the refund is delayed, please contact your bank or payment provider.

4. Damaged, Defective, or Incorrect Items

If you receive an incorrect, defective, or damaged product:

• Contact us within 7 days of receiving the order with clear images of the issue.
  

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized shoes.
• Final sale or clearance items.
• Items that show signs of wear or damage after delivery.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account and contact your payment provider, as refunds may take time to process.
• If the issue persists, reach out to our support team at 
  contact@lexaitaliano.com.
  
  

For any further questions, feel free to contact our Customer Support Team.